Privacy Policy

This Privacy Policy is effective from 1^st Aug 2024. Last Updated: 11^thAug 2025

TsogaShop (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and share information when you use our application connected to the WhatsApp Business API.

This Privacy Notice sets out the basis on which any Personal Information collects, uses, shares and otherwise processes. Please read the following carefully to understand TsogaShop’s views and practices regarding Personal Information and how TsogaShop will treat it. This Privacy Statement explains why and how we collect, use and store your personal information. The processing of personal data must be transparent and secure, in conformity with the South African Protection of Personal Information Act (POPI), the European Union General Data Protection Regulation (GDPR) and the privacy legislation of the countries in which TsogaShop operates. By accessing and using TsogaShop Services, including TsogaShop’s interactions with you via our websites, mobile sites and applications (“Sites”), you agree to the transfer, storing and processing of Personal Information as set out in this Privacy Notice.

1. Information We Collect

When you connect your WhatsApp Business Account to our application, we may collect:

• Business phone number registered on WhatsApp.
• Business display name and profile details.
• Message content you send or receive via the WhatsApp Business API.
• User contact information such as phone numbers you communicate with.
• Message metadata including timestamps, delivery, and read status.
• Technical data such as API logs, device/browser type, and IP address.

2. How We Use Your Information

We use the collected information to:

• Enable sending and receiving of WhatsApp messages through our platform.
• Display and manage message history.
• Provide customer support and troubleshoot issues.
• Monitor service usage for security and fraud prevention.
• Improve our products and services.
• Comply with WhatsApp’s and Meta’s terms and applicable laws.

3. How We Share Your Information

We may share your information:

• With Meta Platforms, Inc. as required to operate the WhatsApp Business API.
• With service providers who help us deliver our services (e.g., hosting providers, analytics services).
• When required by law, such as to comply with a legal obligation or protect rights and safety.

We DO NOT SELL your personal information to third parties.

4. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Once no longer needed, data is securely deleted or anonymized.

5. Your Data Rights

You have the right to:

• Request access to the information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.

To make a request, contact us at: support@tsogashop.com. We will respond within the timeframes required by applicable law.

Data Deletion Instructions

Learn how to request the deletion of your personal and business data collected through our app, in accordance with Meta's data policy and privacy regulations. We respect your privacy and do not sell or share your data with third parties.

Remove App From Facebook

• Go to your Facebook Account Settings
• Click on "Apps and Websites"
• Find our TsogaShop app and click "Remove"
• This will revoke all of our access and permissions to your WhatsApp business account

Delete Your Data From TsogaShop

To erase your business data from the TsogaShop platform:

• Go to https://admin.tsogashop.com
• Login to your account
• Make sure you have business manager rights to continue
• On the left menu, locate and click the "Delete your account" option
• Confirm the security questions, then click proceed
• This will delete your business account, user account and all related data. This action is irreversible

Alternatively, you can request your data to be deleted by contacting us at: support@tsogashop.com

6. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

7. Third-Party Links

Our application may contain links to third-party services. We are not responsible for the privacy practices or content of those services.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted at: https://www.tsogashop.com/privacy-policy

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: support@tsogashop.com